Professional Summary
Business analyst with 5 years bridging business and technology teams in financial services. Skilled at eliciting requirements, mapping processes, and using data to drive decisions that cut cost and cycle time.
Professional Experience
- Mapped the order-to-cash process and removed 3 redundant handoffs, cutting cycle time 20%.
- Gathered and documented requirements for a loan-origination platform used by 200+ staff.
- Built SQL reports that surfaced a billing gap recovering $300k in annual revenue.
- Wrote user stories and acceptance criteria for a Scrum team across two release cycles.
- Facilitated stakeholder workshops that aligned 4 departments on a claims-automation roadmap.
Education
Skills
Core: Requirements Gathering, Process Mapping, Gap Analysis, Stakeholder Analysis, User Stories
Tools: SQL, Jira, Confluence, Visio, Excel
Languages: English
Certifications: ECBA (IIBA)